Refund policy

We do not allow refunds or cancellations. Because 60% of an order's profit goes to the owner of the item, we are unable to give refunds after an order is placed.

We do not issue refunds for sizing issues. To help avoid this, we recommend that you try on an item before booking it if you are concerned about size & fit.

If you receive your rental damaged or dirty, please contact us at essiescola@gmail.com within 12 hours of receiving your item. If you contact us with your dissatisfaction outside of this 12 hour window, you are no longer eligible for a refund.

You must include your name, order number, and clear photos of the item’s damage.

Please note: Minor wear such as small snags, pilling, or loose threads is considered normal for pre-worn items. This is normal for a rental item (reflected in the price) and does not qualify for a refund.